Took delivery of wrong options car for lease
I took delivery of Stinger gt2 awd late at night with window sticker nicely tucked away in glove box by the service folks, which I thought was nice but it ended up causing me to miss something very important. Three days and 71 miles later, I noticed 19 inches wheels with summer tires so I stopped driving the car. I live in St. Louis with our usual doses of snow and ice so I forgot to confirm it was the 18 all season tires. In my color, the Dealer had 3 of the exact gt2 cars including options except one has 19 summer tires and the other 2 had 18 summer tires. I called my sales rep and mentioned that I considered this a major issue since the car is my daily driver to work and snow was forecast in the next 2 days. Sales rep said he would see what my options were and let me know. After a day of several calls and texts by me but no reply, I went to the dealer. Sales rep had not discussed the situation with sales manager or service manager until I got there So after waiting about an hour for their discussions, sales rep said they cannot just swap cars to one of the other two with all season tires since Kia corporate was sent the lease information already. After some discussion with the finance manager, I was told the best they could do is order all season tires for me, charge me their dealer cost for tires, and they would install the tires free. Then, I could take the summer tires home and keep or sell them. Thoughts anyone?
I took delivery of Stinger gt2 awd late at night with window sticker nicely tucked away in glove box by the service folks, which I thought was nice but it ended up causing me to miss something very important. Three days and 71 miles later, I noticed 19 inches wheels with summer tires so I stopped driving the car. I live in St. Louis with our usual doses of snow and ice so I forgot to confirm it was the 18 all season tires. In my color, the Dealer had 3 of the exact gt2 cars including options except one has 19 summer tires and the other 2 had 18 summer tires. I called my sales rep and mentioned that I considered this a major issue since the car is my daily driver to work and snow was forecast in the next 2 days. Sales rep said he would see what my options were and let me know. After a day of several calls and texts by me but no reply, I went to the dealer. Sales rep had not discussed the situation with sales manager or service manager until I got there So after waiting about an hour for their discussions, sales rep said they cannot just swap cars to one of the other two with all season tires since Kia corporate was sent the lease information already. After some discussion with the finance manager, I was told the best they could do is order all season tires for me, charge me their dealer cost for tires, and they would install the tires free. Then, I could take the summer tires home and keep or sell them. Thoughts anyone?