- Messages
- 393
- Likes
- 207
- City
- Charlotte
- State
- NC
- Country
- United States
- What I Drive
- 2018 Stinger GT
Worth reading.
Just got back from dealership, getting new rotors and pads next week, had recall for wire harness fixed and showed them the video of the noise my car makes when an aftermarket BOV is on it. Let them know I have had the noise with the stock diverter valves but only occasionally.
1hr into the service I asked if I could go grab my laptop, they said yes and walked to my car. The service manager and two techs were looking under the hood. Service manager asked if this was my car while I was inside getting my laptop...I knew something was up lol.
He took me to the front and said... Are these aftermarket parts and I thought to myself, you got to be kidding me. Nothing diagnosed, he never heard the noise and he said your warranty is voided cause you put these on.
I said no it's not
He said yes it is
This went on for a bit and finally I said, you ever read the moss act, it protects against people like you, it was signed in 1975 by President Ford and states
Illegal to void, manufacturer has to prove...went through it and then informed him my understanding that the turbos we're series 17 Garret turbos with Kia badge on them that my intercooler had a Garret core and the turbos we're still functioning within acceptable pressure.
Then told him nothing was wrong with the turbos and why would he bring them up and be so combative with me instead of the advocate he should be.
He tried to talk to me further and I turned around to walk off, he said wait but I kept going.
Few minutes later the tech guy said he wants me to take a ride with you to see if we can replicate the noise. We did but could not. The tech even apologized to me for the way the manager treated me while we test drove my car. When we got back the service manager apologized and said he "should not have come at me like that".
I said thanks and left him and walked into the sales floor.
Important lesson here
Bought my car in November, got to know the sales manager, even met him for lunch after I bought the car and have stayed in contact with him since. I went to him, pissed as all could be, told him what happened and he told me to hold on a sec.
The owner of the dealership happened to be there and that is who David went to get. I had a long conversation with the owner.
When all was said and done he was as worked up as me, offered me free oil changes for a year to keep me as a customer, said that's not how he does business and could not believe it.
He gave me his cell number and instructions to reach out anytime I am coming in. Told him I lost confidence in his service department but because of David, the sales manager and how he (the owner) treated me I would not blast social media and would give him a chance to keep me as a customer.
He assured me that they would be an advocate for me if Kia had an issue with my intercooler and to not worry.
Ok very long story to get to my advice
I always work with and/or create relationships with a manager when I go to do business with a new company. We have a lot invested in our cars and knowing the right people make a difference.
If something gets damaged because of what I do I fully expect to pay the price. But to be bullied because the service manager had a stick up his rear and thought he could does not work for me!
By the way the owner came back and said he fired him, I said holy crap man please tell me you didn't, that's not what I wanted... He started laughing and said just kidding but he had a good talk with him and he will never talk to a customer like that again or he will make a change.
What a great day!!
Sent from my iPhone using Tapatalk Pro
Just got back from dealership, getting new rotors and pads next week, had recall for wire harness fixed and showed them the video of the noise my car makes when an aftermarket BOV is on it. Let them know I have had the noise with the stock diverter valves but only occasionally.
1hr into the service I asked if I could go grab my laptop, they said yes and walked to my car. The service manager and two techs were looking under the hood. Service manager asked if this was my car while I was inside getting my laptop...I knew something was up lol.
He took me to the front and said... Are these aftermarket parts and I thought to myself, you got to be kidding me. Nothing diagnosed, he never heard the noise and he said your warranty is voided cause you put these on.
I said no it's not
He said yes it is
This went on for a bit and finally I said, you ever read the moss act, it protects against people like you, it was signed in 1975 by President Ford and states
Illegal to void, manufacturer has to prove...went through it and then informed him my understanding that the turbos we're series 17 Garret turbos with Kia badge on them that my intercooler had a Garret core and the turbos we're still functioning within acceptable pressure.
Then told him nothing was wrong with the turbos and why would he bring them up and be so combative with me instead of the advocate he should be.
He tried to talk to me further and I turned around to walk off, he said wait but I kept going.
Few minutes later the tech guy said he wants me to take a ride with you to see if we can replicate the noise. We did but could not. The tech even apologized to me for the way the manager treated me while we test drove my car. When we got back the service manager apologized and said he "should not have come at me like that".
I said thanks and left him and walked into the sales floor.
Important lesson here
Bought my car in November, got to know the sales manager, even met him for lunch after I bought the car and have stayed in contact with him since. I went to him, pissed as all could be, told him what happened and he told me to hold on a sec.
The owner of the dealership happened to be there and that is who David went to get. I had a long conversation with the owner.
When all was said and done he was as worked up as me, offered me free oil changes for a year to keep me as a customer, said that's not how he does business and could not believe it.
He gave me his cell number and instructions to reach out anytime I am coming in. Told him I lost confidence in his service department but because of David, the sales manager and how he (the owner) treated me I would not blast social media and would give him a chance to keep me as a customer.
He assured me that they would be an advocate for me if Kia had an issue with my intercooler and to not worry.
Ok very long story to get to my advice
I always work with and/or create relationships with a manager when I go to do business with a new company. We have a lot invested in our cars and knowing the right people make a difference.
If something gets damaged because of what I do I fully expect to pay the price. But to be bullied because the service manager had a stick up his rear and thought he could does not work for me!
By the way the owner came back and said he fired him, I said holy crap man please tell me you didn't, that's not what I wanted... He started laughing and said just kidding but he had a good talk with him and he will never talk to a customer like that again or he will make a change.
What a great day!!
Sent from my iPhone using Tapatalk Pro
