After my most recent experiences with Kia Service and Kia Consumer Affairs, as much as I love this car, I can no longer recommend it. I have a serious issue with the car and video evidence of this issue. I'm not the only one with the issue either. The dealer tried to reproduce it - gave me an entry level Kia Sportage which didn't have Apple Carplay or Android Auto (which I use for traffic/navigation on my commute), and didn't have heated seats at a time when its brutally cold outside. Now Kia Consumer Affairs wants me to leave the car with them for as long as it takes, but can't guarantee even a small Kia that does have heated seats and Apple CarPlay as a loaner, and refuses to look at the video as "evidence" that this is happening. This is extremely frustrating, and I know based on past experience that other than BMW, other brands would not do this - at a minimum, they would put me in a car at the level of my Stinger GT2 or similar if such a serious issue had to take time to reproduce. I'm not asking for that - just asking for heated seats and Apple Car Play, which pretty much every model outside of base models of almost every Kia, has.