[Updated response below - things got a lot better]
This is only my experience, so please take it with a grain of salt. I love the Stinger, and don't regret getting it, I figured I'd also post here for folks considering getting one, who are used to a high standard of maintenance for the money:
I've been trying to deal with the annoying issue of my GT2's audio system switching randomly to the fader moving all the way to the back when I start the car. It's intermittent, but I know a lot of others have the same issue. I reached the Kia dealership that I purchased from, and they acknowledged that they had heard of the issue, but had to see it in my car to report it to Kia so that Kia can start dealing with it. Since it's intermittent, I'm not inclined to leave my car there for a long period, but I said I would do that if I could get a loaner car. That changed the first available slot to 5 weeks from now.
I called Kia Premium Support, and they couldn't help. They also insisted they need to see the issue in my car. I suggested they go to forums, or even YouTube videos, and that I'm happy to send them examples to show that many others are experiencing this, but they said no to that, and insisted I had to take my car in. I asked about the loaner car situation, and they said that even if I do book 4 or 5 weeks ahead, the loaner car or rental is NOT guaranteed. It depends on availability. For a $50k+ car, that's pretty pathetic. My wife's GTI at the same dealership (they own both a VW and a Kia), and my previous Golf R could get booked in within 2 days, and I always got a loaner can on them, and that's a much cheaper car from a brand that isn't a luxury brand. My experience with Infiniti prior to that was that I always got a loaner car, and could get booked in within 2 days for any issue.
If Kia wants to play in this space, and has even created this so called "Premium" phone line, etc, they've got a long way to go, and I'm surprised they didn't learn from the Hyundai/Genesis experience they had. Starting to wish I had waited for the Genesis G70 just because of this issue even though I prefer the size and practicality of the Stinger. Anyone have any other suggestions?
This is only my experience, so please take it with a grain of salt. I love the Stinger, and don't regret getting it, I figured I'd also post here for folks considering getting one, who are used to a high standard of maintenance for the money:
I've been trying to deal with the annoying issue of my GT2's audio system switching randomly to the fader moving all the way to the back when I start the car. It's intermittent, but I know a lot of others have the same issue. I reached the Kia dealership that I purchased from, and they acknowledged that they had heard of the issue, but had to see it in my car to report it to Kia so that Kia can start dealing with it. Since it's intermittent, I'm not inclined to leave my car there for a long period, but I said I would do that if I could get a loaner car. That changed the first available slot to 5 weeks from now.
I called Kia Premium Support, and they couldn't help. They also insisted they need to see the issue in my car. I suggested they go to forums, or even YouTube videos, and that I'm happy to send them examples to show that many others are experiencing this, but they said no to that, and insisted I had to take my car in. I asked about the loaner car situation, and they said that even if I do book 4 or 5 weeks ahead, the loaner car or rental is NOT guaranteed. It depends on availability. For a $50k+ car, that's pretty pathetic. My wife's GTI at the same dealership (they own both a VW and a Kia), and my previous Golf R could get booked in within 2 days, and I always got a loaner can on them, and that's a much cheaper car from a brand that isn't a luxury brand. My experience with Infiniti prior to that was that I always got a loaner car, and could get booked in within 2 days for any issue.
If Kia wants to play in this space, and has even created this so called "Premium" phone line, etc, they've got a long way to go, and I'm surprised they didn't learn from the Hyundai/Genesis experience they had. Starting to wish I had waited for the Genesis G70 just because of this issue even though I prefer the size and practicality of the Stinger. Anyone have any other suggestions?
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